1. What we collect
When you use CashPay, we collect the minimum information needed to process your transactions:
- Your Telegram user ID and display name (or phone number if using the WhatsApp version)
- Your Nigerian bank account number, bank name, and account holder name
- Transaction records — deposit amounts, sell amounts, payout amounts, and timestamps
- Your deposit wallet addresses generated on your behalf by our payment infrastructure
We do not collect passwords, government IDs, selfies, or any document uploads.
2. How we use your information
- To process USDT deposits and NGN bank payouts on your behalf
- To verify your bank account name automatically before each withdrawal
- To send you transaction notifications via Telegram or SMS
- To maintain your transaction history and wallet balance
- To operate the referral program if you choose to participate
We do not sell, rent, or share your personal data with third parties for marketing purposes.
3. Third-party services
CashPay relies on the following third-party infrastructure to deliver its service:
- Bitnob — processes crypto deposits and bank payouts. Your wallet addresses are managed by Bitnob. Their privacy policy applies to data they handle.
- Telegram — the messaging platform through which you interact with the bot. Telegram's own privacy policy governs messages on their platform.
- Supabase — our database provider. Data is stored in encrypted databases on their infrastructure.
4. Data security
Your data is stored in encrypted databases. Access is restricted to the CashPay service account only — no human browsing of individual user records takes place during normal operations. Bank account details are stored to enable repeat withdrawals without re-entry; you can request deletion at any time.
5. Data retention
We retain transaction records for a minimum of 5 years for AML/CFT record-keeping purposes, in line with standard practice for virtual asset service providers. If you request account deletion, your personal details (name, bank account, Telegram ID) are removed. Transaction history is anonymised rather than deleted to preserve financial records.
6. Your rights
You may request at any time:
- A copy of the personal data we hold on you
- Deletion of your account and personal details
- Correction of inaccurate information
To exercise these rights, email us at help@usecashpay.ng.